Arnold Mackles, MD, MBA

Patient Safety Consultant, Speaker, and Expert Witness; Healthcare Risk Manager
(561) 762-1906
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Communication Strategies for Ambulatory Care

Communication

Live, In-Person CME/CE Program for Physicians, Nurses, and Allied Health Professionals

The Joint Commission has reported that “communication errors” are the most frequent root cause of sentinel events reviewed. This presentation will discuss the critical role that communication plays in our healthcare system and provides effective techniques to improve communication between healthcare professionals. In addition, this presentation offers specific strategies to improve communication between providers and patients that create a safer healthcare system.

Program Outline

  • Prevalence and impact of communication errors in ambulatory care
  • Current challenges that face healthcare professionals and the system
  • Techniques to improve communication in clinics and office settings
  • Legal implications of miscommunication
  • Joint Commission National Patient Safety Goals pertaining to communication
  • Methodologies to improve communication for referrals and “handoffs”
  • Office Electronic Medical Records: pluses and pitfalls
  • Effective strategies to improve ambulatory provider – patient communication

Dr. Mackles addressed a specialty medical society CME meeting of 150-200 OBGYN’s, nurses, and microbiologists who work in the field of reproductive medicine at Rancho Las Palmas Resort in Rancho Mirage, CA. His program, Doctor, Tie Your Shoes Before You Trip – The Prevention of Medical Errors, was very well received and addressed timely issues facing the healthcare community today.

Dr. Mackles brings a personable and professional approach to his talk; making fun of himself and providing stories and examples from his time spent as a physician. He connects with his audience as only a colleague who’s been there can.

Doctor, Tie Your Shoes Before You Trip is a lively , entertaining program addressing a very serious subject. It is a critical message physicians and healthcare professionals need to “get and use” for the good of their patients.

— Susan Reddy Butler, Executive Director, Pacific Coast Reproductive Society, La Mirada, California

CME Presentations on Patient Safety by Dr. Mackles

Simplifying Patient Safety
√ Improve Quality
√ Reduce Liability
√ Decrease Costs

Dr. Mackles, a former hospital-based physician with 20+ years of successful experience, is a Licensed Healthcare Risk Manager. He has a solid reputation for providing quality patient care safely and effectively, while minimizing risk exposure. Dr. Mackles is also a dynamic and provocative physician speaker and presenter. Dr. Mackles has served as an instructor for The University of Florida Risk Management and Patient Safety Program.

For arrangements, please
contact Dr. Mackles:

(561) 762-1906

www.drmackles.com

© 2022 Arnold Mackles, MD, MBA
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