7 Steps to Improve Patient Satisfaction – Arnold Mackles, MD, MBA

Patient Handoff

Live, In-Person CME/CE Program for Physicians, Nurses, and Allied Health Professionals

Topics covered include:

Creating a Positive Provider-Patient Relationship
Improving Scores on HCAHPS Surveys
Strategies to Improve Communication
Successful Transition of Care Models
Patient Medication Education and Reconciliation
Ensuring Safe Discharges
Reducing Hospital Readmissions

Now available to your organization by:
Arnold Mackles, MD, MBA
Healthcare Risk Manager
National Trainer & Presenter

Dr. Mackles presented his highly effective program, Doctor, Tie Your Shoes Before You Trip – The Prevention of Medical Errors, on two occasions. His delivery style, the information he presents, and the rapport he builds with his audience is outstanding. He is an excellent communicator with an important message to deliver.

— Martha Baker – Cousins, MA, CME Manager, Bayfront Medical Center, St. Petersburg, Florida