Strategies for a Safer Healthcare System

Live, In-Person CME/CE Program for Physicians, Nurses, and Allied Health Professionals

The Joint Commission has reported that “communication errors” are the most frequent root cause of sentinel events reviewed. This presentation will discuss the critical role that communication plays in our healthcare system and provides effective techniques to improve communication between healthcare professionals. In addition, this presentation offers specific strategies to improve communication between providers and patients that create a safer healthcare system.

Program Outline

• Prevalence and impact of communication errors in healthcare
• Current challenges that face healthcare professionals and the system
• Medical training and communication
• Legal implications of miscommunication
• Joint Commission National Patient Safety Goals pertaining to communication
• Healthcare “Handoffs.” Techniques to improve communication during “handoffs”
• Communication for office and ambulatory care settings
• Effective strategies to improve provider – patient communication

Dr. Mackles presented a program at our “Orthopedic Alumni Conference” and it was very well received. The information was timely and the presentation was excellent. Being a physician, Dr. Mackles connected well with his audience, and we hope to have him speak again when the opportunity arises.